Shipping Policy

We ship Hybrid Herbs orders throughout the UK and to many destinations worldwide. We aim to prepare and dispatch orders as quickly as possible and offer a range of delivery options depending on your location.

UK Delivery

We offer delivery throughout the United Kingdom.

Free UK delivery is available on orders over £30.

Available delivery options, charges and estimated delivery times are shown at checkout before you complete your order.

We aim to dispatch orders promptly. Delivery times shown at checkout are estimates unless expressly stated otherwise and may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, severe weather or unusually busy periods.

International Delivery

We ship to many countries worldwide.

Available international delivery services and charges are calculated and displayed at checkout based on your destination and order.

International delivery times vary depending on the destination and delivery service selected. Orders may also be subject to customs processing when entering the destination country, which can occasionally cause additional delays.

Customs, Import Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, any applicable import duties, taxes or customs charges are the responsibility of the recipient and are not included in the price paid to Hybrid Herbs.

Customs requirements vary between countries. Customers are responsible for ensuring that products ordered are permitted for import into their destination country.

If you are unsure about local import requirements, we recommend checking with the relevant customs authority before ordering.

Order Processing

Once your order has been placed, you will receive an order confirmation at the email address provided during checkout.

We aim to process orders as quickly as possible. During particularly busy periods, promotions, public holidays or other exceptional circumstances, processing may take a little longer.

Where tracking is available for your chosen delivery service, tracking information will be provided once your order has been dispatched.

Delivery Addresses

Please check that your delivery address is complete and accurate before submitting your order.

If you notice an error after placing an order, please contact us as soon as possible at info@hybridherbs.com. We will always try to help, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

If an order is returned to us because an incorrect or incomplete delivery address was supplied, or because delivery could not be completed, please contact us. Once the parcel has been returned to us, we can discuss the available options for redelivery or refund.

Additional delivery charges may apply where redelivery is required because of incorrect or incomplete information supplied with the order.

Nothing in this section affects your statutory rights.

Delayed Orders

Most orders arrive within the estimated delivery period, but occasional delays can occur.

If your order has not arrived within the expected timeframe, please contact us at info@hybridherbs.com with your order number and we will do our best to help investigate the delivery.

International shipments can occasionally be delayed by customs processing or local delivery networks outside our direct control.

Lost or Damaged Orders

If your order arrives damaged, or you believe that it has been lost in transit, please contact us as soon as possible at info@hybridherbs.com.

Please include your order number and details of the issue. For damaged deliveries, photographs of the parcel and affected products may help us resolve the matter more quickly.

Where we are responsible for goods that are lost or damaged before delivery, we will provide an appropriate replacement, refund or other remedy in accordance with your statutory rights.

Delivery Responsibility

For consumer orders, responsibility for the goods generally remains with us until the order comes into the physical possession of you, or a person identified by you to receive it.

An exception may apply where you independently arrange a carrier that was not offered by us.

Returns

For information about returning an order, changing your mind, damaged or incorrect products and refunds, please see our Returns & Refunds Policy.

Contact Us

If you have any questions about the delivery of your order, please contact:

Hybrid Herbs Ltd
5 Wells Place
Redhill
Surrey
RH1 3DR
United Kingdom

Email: info@hybridherbs.com

Last updated: September 2026